Announcement about Gentle LeadersIt has come to our attention that specific Gentle Leader® Headcollars, sold from August 2011 – May 10, 2012, may have a defect in the quick release neck strap buckle, which causes an unintended release. The issue has been corrected. We recommend that all Gentle Leader Headcollars purchased during and prior to this period be inspected. We will replace any that contain the defect. We take this matter seriously and apologize for any inconvenience this may cause and appreciate your cooperation. Click on the appropriate link for a list of affected product, instructions on how to check your MCP/ICP labels if you are a wholesale customer, and defect testing instructions - images and video are both available. If you have any questions or need to exchange a defective Gentle Leader Headcollar, please email us at email@example.com or follow one of the options below:
If you are a wholesale customer, call 800-933-5595 and press 1 for Sales.
If you are an end consumer, call 800-933-5595 and press 2 for Customer Care.
Announcement and details can be found at: http://www.premier.com/View.aspx?page=about/premier/rsc/gl